LunchEAZE Garantía

LunchEAZE heated lunch box

Política de Garantía de 1 Año

Every LunchEAZE and LunchEAZE Lite comes with a free 1 year warranty for the base unit and the included battery, for any manufacturing defects.

The warranty does not cover any problem that is caused by normal wear and tear, water damage, food spillage, or any other malfunctions or damages not resulting from defects in manufacturing. 

The warranty does not cover the accessories including lids, meal containers, insulated bags, extra batteries and chargers, and car inverters.

The warranty does not guarantee functions of the mobile app on your specific phone or tablet.

Damages caused by the use of any charger, battery, or meal container not originally purchased from LunchEAZE automatically voids the warranty.

Repair fees for damages not under the warranty start at $50 and includes any replacement parts and return shipping.

The customer is responsible for shipping the unit back to us for warranty work and repairs.

Para obtener el servicio de garantía, siga estos sencillos pasos:

  1. Contacta con nosotros en info@luncheaze.com para que podamos ayudar a determinar el problema y encontrar la solución más adecuada para usted.
  2. Ship your base unit to our address (shipping fees are not included):

    ReliantEMS Corp
    47366 Fremont Blvd.
    Fremont, CA, 94538
    .

  3. We will repair your unit and ship it back to you within 1-3 weeks.

 

Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.

Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee. 

Amplíe Su Garantía

You can extend the 1 Year Warranty for an additional price. Simply select the “Extended Warranty” option when you select your model and add your desired option to your Cart. The extended warranty covers all the same items as the included warranty, except the battery.

La garantía de 2 años es de $12.

La garantía de 3 años es de $24.

Contacta con Nosotras

Si solución de problemas no resolvió su problema, comuníquese con nosotros para proceder con una reparación de garantía.

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