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LunchEAZE

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RMA Service $45

$45.00

Required cost for servicing your LunchEAZE product. Covers repairs, parts, labors, and shipping from our facility to the customer.

Description

Required cost for servicing your LunchEAZE product. Covers repairs, parts, labors, and shipping from our facility to the customer.

Warranty Policy

Every LunchEAZE and LunchEAZE Lite comes with a free 1 year warranty for the base unit and the included battery, for any manufacturing defects.

  • The warranty does not cover any problem that is caused by water damage, food spillage, impact , drop or any other malfunctions or damages not resulting from defects in manufacturing.
  • The warranty does not cover the accessories including lids, meal containers, insulated bags, extra batteries and chargers, and car inverters.
  • The warranty does not guarantee functions of the mobile app on your specific phone or tablet.
  • Damages caused by the use of any charger, battery, or meal container not originally purchased from LunchEAZE automatically voids the warranty.
  • Repair fees for damages not under the warranty start at $60 and includes any replacement parts and return shipping.
  • The customer is responsible for shipping the unit back to us for repairs.

To obtain warranty service, follow these simple steps:

1. Contact us via our website and send us a notification.

2. We will get in touch with you so we can help determine the problem and find the most appropriate solution for you.

3. Ship your base unit to our address with the shipping service of your choice.

ReliantEMS Corp
47366 Fremont Blvd.
Fremont, CA, 94538.

4. We will repair your unit when received and ship it back to you as quickly as possible. The customer is responsible for shipping fees when sending the unit back for repairs, but LunchEAZE will cover the shipping cost of the repaired unit back to your address.

Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.

Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee

Extend your Warranty

You can extend the 1 Year Warranty for an additional price. Simply select the “Extended Warranty” option when you select your model and add your desired option to your Cart. The extended warranty covers all the same items as the included warranty, Extended warranty can only be purchased within 30 days of the purchase date.

LunchEAZE Insulated Lunch Bag Options

LunchEAZE insulated lunch bag

Standard Bag

A custom-fitted insulated bag for your LunchEAZE, designed to improve heating performance and protect your unit during transport. Has a bottom section for LunchEAZE, and a separate top section for utensils, snacks, and anything else you need for your meal. Leave LunchEAZE in the bag while it heats to ensure your food is piping hot.

LunchEAZE upgraded insulated lunch bag

Upgraded Bag

An upgraded version of the standard bag , with water resistant PU-Leather exterior, thicker insulation material for maximum heat retention, and a charger port in the back for convenient charging while LunchEAZE stays in the bag. The top section is extended to fit an extra meal container, and contains a separate mesh pocket for an ice pack.