30 Day Return Policy
2022 Holiday Special Policy: All orders placed from Nov 22 to Dec 31st are eligible for return up to 30 days after purchase or until Jan 7th, whichever is later for your order. This is only if the product is not used.
First, we owe you a “thank you!” for shopping with LunchEAZE. Nothing makes us happier than satisfied customers and we will always do our very best to deliver an amazing product and stellar customer experience. For any purchase made directly through LunchEAZE.com, we offer a 30-day money back guarantee. If you are not happy with your purchase, simply follow these easy steps for a full refund minus shipping costs.
1. Contact us via our website within 30 days of delivery to request a return.
2. After approval from our customer service team, safely package and ship all purchased items back to us within 10 days at:
47366 Fremont Blvd.
Fremont, CA, 94538.
3. We will give you a full refund minus any shipping fees after receiving back the items.
Returns may be denied if products are not shipped back with all the parts and accessories originally included with the purchase or if the items have been modified, damaged, or tampered with. Furthermore, we will not accept returns with food stains or spills. We retain the right to decline any returns with damaged items or charge a restocking fee of 15% of the original price of the products.
Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.
Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee
After your order is picked up by our shipping carrier and leaves our facility, LunchEAZE is no longer liable for your order. Lost packages, missed deliveries, and damages caused by the shipping company must be addressed with the shipping company directly.
In the case of lost packages, file a claim with the shipping provider. Upon receiving an approved claim, you may send that approval to us and we will gladly replace your order. For non-USA orders, follow the same process, but import taxes, duties, and VATs are not eligible for compensation.