FAQs

General

LunchEAZE is different from other heated lunchboxes because it is the only one that is completely cordless. Other electric lunch boxes require you to keep the device plugged in during use, but LunchEAZE is powered by a rechargeable battery which means you don’t have to stay plugged in. It also features automatic heating, 15 color combinations, and a stainless steel, machine-washable, removable food container.

LunchEAZE is designed to slowly heat your food for a duration of about 1-2 hours to maximize flavor and lock in moisture, starting automatically in order to provide you with a hot meal right on schedule at your designated time. With LunchEAZE, most foods will be hot in 1 hour. Frozen foods take about 1.5 hours. To ensure that all foods are hot throughout, LunchEAZE heats your food for the defaulted 2 hour time frame.

With automatic heating, your food will be ready by lunchtime with zero waiting.

LunchEAZE’s hotplate reaches 220°F, and most food reaches 200°F. You can adjust the max temperature setting of your hotplate between 170-220°F. The food container stays sealed, locking in moisture so that your meal stays fresh and flavorful. The max temperatures may vary depending on the type of food, the amount of food, and the atmosphere that the LunchEAZE is in. For best results and for your food to reach the hottest temperatures, we recommend that you leave LunchEAZE inside the insulated bag to optimize the heating process and retain heat.

The battery will last for about 2.5 hours of continuous heating. Enough to heat your meal, and keep it hot while you eat at your own pace so that your last bite will be just as hot as your first.

It’s a one-meal-at-a-time battery. Charging a completely dead battery takes about 3 hours with the included charger. Simply charge it overnight for a no-hassle lunchtime for the next day!

All you need is Bluetooth 4.0, the only hardware requirement for the app to be able to connect with your device and function. The vast majority of smartphones built after 2011 include Bluetooth 4.0.

Any iPhone newer than a 4S and any Samsung Galaxy newer than the S3 will work. iPads and most other Tablets newer than 2012 are compatible as well. 

How to use LunchEAZE

LunchEAZE is great for frozen foods, meal prep, soups, and leftovers. Any kind of pasta, rice, noodles, and meats work very well in LunchEAZE, even frozen burritos will get hot right to the middle. 

Remember that LunchEAZE is sealed, so moisture does not leave the food. The taste and flavor of frozen pizzas, french fries, and pastries will be retained better than they would be when heated with a microwave. No more sogginess!

For best results with frozen food, let them defrost in the refrigerator before heating.

Yes you can! Plugging LunchEAZE in will charge the battery as it heats your food at the same time, although keeping it plugged in is completely optional.

With automatic heating, your food will be ready by lunchtime without any worry or inconveniences.

Yes, we actually recommend that you leave LunchEAZE in the insulated lunch bag while it heats. The insulated lunch bag optimizes the heating process especially in colder environments.

LunchEAZE is safe to leave inside a hot car. We recommend leaving it inside the insulated bag.

USDA recommends that food is not left out for more than two hours. However, the insulated lunch bag that is included with every LunchEAZE will keep your food cool until heating begins. For best results, we recommend packing your meal with an ice pack 

Nope! The core features (inputting a meal time, or starting heat manually) are available without the app. 

The added features of the app gives you the ability to give your LunchEAZE a custom name, leave a personalized message, or prevent others from tampering with your meal with PIN-locked settings.

No wifi is required to use the bluetooth app or LunchEAZE itself.

Original vs Lite

LunchEAZE Original and LunchEAZE Lite have the same essential functions. LunchEAZE Lite will automatically start heating two hours prior to the set mealtime just like the Original LunchEAZE. They are both the same size.



LunchEAZE Lite:

  • Does not have bluetooth app capability.
  • Comes in one base color and one lid color (different lid colors are available as an add-on for $2.95).
  • Does not include a free standard insulated bag (available as an add-on for $11.95).
  • Does not have an advanced LCD screen.

 

LunchEAZE Original:

  • Has bluetooth app capability.
  • Has an advanced LCD screen.
  • Comes in multiple base and lid colors.
  • Includes a FREE standard insulated lunch bag.

LunchEAZE Lite does not have bluetooth capability. This is one of the main differences between LunchEAZE Lite and LunchEAZE Original. Upgrade to the original LunchEAZE to get this feature.

LunchEAZE Lite has the same adjustable temperature features as the original, with a range of 170°F to 220°F

LunchEAZE Lite is the same size as the LunchEAZE Original.

Specifications

The dimensions of LunchEAZE with the food container inserted is

7.25″ x 5.75″ x 4.5″

LunchEAZE weighs 2.6 lbs.

The included stainless steel meal container is 28.7 oz.

Absolutely. Everything in this product is BPA and lead free (ROHS compliant), even the components that do not touch the food. 

The container is made of food-grade 304 Stainless Steel, and the base is made from ABS (the same plastic as LEGO’s) and Nylon, both of which are completely BPA free.

Safety is our top priority, so we ensured that our Lithium Ion battery pack is completely UL 2595 and UN 38.3 certified, and is safe to ship, handle, and use in the device.

The battery can be removed for long-term storage or be replaced with a fresh battery to make your LunchEAZE last. Extra batteries can be purchased here.

The battery of the unit operates at 52.9 Wh. Charging takes 45 Wh.

Orders

LunchEAZE can be purchased directly from our online website. Shop here!

For now, LunchEAZE is only available directly from our official webstore here at luncheaze.com.

Most orders are processed and shipped within 2 business days. Business days are Monday-Friday 8am-5pm (PST). Transit time via USPS/UPS ranges from 3-10 days on average. There may be delays in shipment and arrival dates are not guaranteed.

Arrival dates are not guaranteed even if you purchase your item with 3 day, 2 day, or overnight express shipping.

An email with a tracking number will be sent automatically to the email address that you input at checkout once your order is processed. This can take a couple hours or up to a few days. Please ensure that there are no spelling errors for your email address. Please check your Spam folder.

We have a 30-day return policy and a free one-year warranty that is included with every LunchEAZE purchase. You can view our policies here.

Our office is located in Fremont, California but we do not have a physical store for customers. All products are available online through our website. Shop here!

Confirmation emails are sent automatically once your order is placed. Please check your "Spam" folder. If you do not receive an email within 24 hours of placing your order, contact us using the form below!

A tracking number for your order will be sent automatically once your order is processed and ready to ship. Please check your "Spam" folder. Orders are usually processed within 48 hours on business days unless stated otherwise.  Business hours are Monday-Friday 8am-4pm (PST).  Thank you for your patience!

Orders are usually processed and shipped within 48 hours on business days. Business hours are Monday-Friday 8am-4pm (PST). U.S. shipping takes 7 days on average. Please allow for a delay in delivery due to the pandemic. We cannot guarantee delivery dates at this time. Thank you!

You can cancel your order as long as we have not yet shipped it. Once you receive a tracking number email, your order cannot be cancelled. You will have to return your order if you no longer want your items (return shipping not included).

You can change or cancel your order to place a different order up to 24 hours after placing it as long as we have not yet shipped your order. Once shipped, you will have to return your order if you no longer want your items (return shipping not included).

Affirm allows you to pay for your order via affordable monthly payment plans starting as low as $28/month.  

To purchase your order with Affirm, simply check the box next to "Affirm Monthly Payments" at checkout. Confirm by pressing the button that says, "Continue With Affirm". You will then be redirected to Affirm to securely complete your purchase. It is quick and easy to see if you qualify for this payment plan- get a real-time decision!
 
Affirm is available only to shoppers residing in the United States. For more information, view Affirm's FAQs here.

Please ensure that your billing address correctly corresponds to the credit card you are using to process your order. 

Please ensure that there are no typos for your credit card number, security code, and other vital information. 

Orders with discrepancies in information will not go through.

International Orders

We are currently shipping to the United States, Canada, Australia, and New Zealand. Please note that the customer is responsible for paying all import taxes and customs for international shipping. If you do  not see your country listed, please contact us and we can try to ship you an order!

The customer is responsible for paying all import taxes and customs. Rates depend on your location and we cannot give you an estimate. Please check with your local postal service for further inquiries.