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Good questions
Frequently asked questions
Everything about heating, battery, food safety, orders and shipping. Still stuck? Contact us — real humans answer.
The basics
What makes LunchEAZE different?
LunchEAZE is the only heated lunchbox that's completely cordless and smart. Other electric lunchboxes have to stay plugged in the whole time they're heating; LunchEAZE runs on a rechargeable battery, so you don't. And it heats automatically — just program a mealtime and it warms up on schedule.
How long does it take to heat?
LunchEAZE heats your food slowly over about 1–2 hours to maximize flavor and lock in moisture, finishing right at your set mealtime. Most foods are hot in about 1 hour; frozen foods take about 1.5 hours. By default it heats for a full 2-hour window so everything is hot throughout — with zero waiting at lunchtime.
How hot does it get?
The hotplate reaches 220°F and most food reaches about 200°F. You can set the max temperature anywhere between 170–220°F. The container stays sealed, so moisture is locked in and your meal stays fresh. For the hottest results, keep LunchEAZE inside its insulated bag while it heats.
How long does the battery last?
About 2.5 hours of continuous heating — enough to heat your meal and keep it hot while you eat at your own pace, so the last bite is as hot as the first. It's a one-meal-at-a-time battery. A fully dead battery recharges in about 6 hours with the included charger (we slow-charge to preserve battery life), so just charge it overnight.
Using LunchEAZE
What kind of food can I heat? Can it be frozen?
Great for frozen foods, meal prep, soups and leftovers. Pasta, rice, noodles and meats all work well — even frozen burritos get hot right to the middle.
Because LunchEAZE is sealed, moisture stays in the food, so frozen pizza, fries and pastries reheat far better than in a microwave. No more sogginess.
For best results with frozen food, let it defrost in the refrigerator before heating.
How do I keep food safe until it heats?
Always use LunchEAZE inside its insulated bag to keep temperatures under control. For an especially long wait before lunchtime, add an ice pack inside the bag. You can also freeze the meal container the night before — this greatly extends the safe window and food still heats thoroughly. (The USDA recommends not leaving food out more than two hours.)
Can I use it while it's plugged in?
It depends on the model. Pro and XL support plug-in mode — they can heat using power from a wall outlet, though the battery only charges when the unit isn't heating. Core is battery-only and does not support plug-in heating, so heating always draws from the battery.
Can I use it while it's in the bag?
Yes — we actually recommend it. Leaving LunchEAZE in the insulated bag while it heats optimizes the heating process, especially in colder environments.
Is it safe to leave in a hot car?
Yes, LunchEAZE is safe to leave in a hot car. We recommend keeping it inside the insulated bag.
Do I need an app or wifi?
No. Current LunchEAZE models have all of their features built in on-device — no app and no wifi required. (The Bluetooth app existed only on the discontinued Gen-1 Original, where all of those features were later brought onto the device itself.)
How should I store it?
Lithium-ion battery packs shouldn't be stored fully discharged. If you won't be using LunchEAZE for more than 2 weeks, charge the battery to about 50% to maintain its health.
Orders & shipping
Where can I buy LunchEAZE?
LunchEAZE is exclusively available here on LunchEAZE.com and on Amazon. No other website is authorized to sell LunchEAZE unless it's linked to here on LunchEAZE.com.
When will my order ship?
We try to fulfill orders within 2 business days. Fulfillment times depend on inventory, demand and other factors. You'll receive order updates automatically at every step.
How long does shipping take? What about express?
We primarily use UPS Ground, which takes 3–5 business days depending on your location. For express options, remember that orders only leave our building on business days — so an order placed Saturday with 2-day express won't ship until Monday, arriving Wednesday.
Where is my tracking number?
After we ship your order, look for an email from "ShipStation," our shipping software. You can also look up your order any time.
What's the return and warranty policy?
Every LunchEAZE includes a 1-year warranty on the unit and battery, extendable to two years. Returns are accepted within 30 days — unopened gets a full refund, opened has a $15 restocking fee. See our warranty & returns policy for full details.
Can I purchase in person?
All of our orders have to process through our website.
International orders
Do you ship to my country?
Possibly! To find out, add your address in the cart. If your country isn't available, the system will prevent you from calculating a shipping cost and checkout won't be possible.
Do I have to pay import taxes and customs?
Yes — the customer is responsible for all import taxes, duties and fees associated with receiving their order. Most often, your country's import authorities will contact you for payment of import fees.
Specs & materials
How big is it? How much food can it hold?
Core and Pro hold 4 cups (940 mL), XL holds 6 cups (1,400 mL), and Junior holds 600 mL. Full dimensions for every model are on the specifications page.
Are the materials BPA-free and food grade?
Yes. The container is 304 stainless steel and everything that touches food is BPA, BPS, BPF and PFAS free. Every material is published on the specifications page.
Is the battery replaceable?
Yes — the battery can be replaced, but only with a pack sold here on LunchEAZE.com. Battery specifications are on the specifications page.