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We're here to help
How can we help?
Cancel or update an order in seconds — no waiting on a reply — or send our US-based team a note.
Edit my order
Change my shipping address
Track my order
I know my order number
Enter the order ID from your confirmation email.
I don’t know my order number
We’ll find your most recent order from the email you checked out with.
Something is wrong with my LunchEAZE
Send us a message
Return an item for a refund
Our returns portal walks you through it in a few minutes — no waiting on a reply.
Look up your orderYou’ll need your order number, the email you checked out with, and the ZIP code on the order.
Choose what you’re sending backPick the items and their condition. Your refund estimate is shown before you commit to anything.
Print your label and ship itPay the return shipping at checkout, download your prepaid label, and drop the box off.
Get your refundOnce your return arrives and is inspected, the refund goes back to your original payment method within 5–10 business days.
Returns are accepted within 30 days of delivery on orders placed at LunchEAZE.com; opened items may carry a restocking fee and prepaid labels are US only — full details in our returns & shipping policy. Broken or defective under warranty? Pick “Something is wrong with my LunchEAZE” above instead — our team handles repairs directly.
Let our team handle it
Tell us a little more and a human will take it from here — cancellation and address requests are treated as urgent.