LunchEAZE Terms of Service

Effective Date: May 12, 2026 Last Updated: May 12, 2026

⚠️ IMPORTANT NOTICE — PLEASE READ CAREFULLY

These Terms of Service (the "Terms") govern your access to and use of LunchEAZE.com and our products. They include:

• An assumption of risk and safe-use agreement (Section 9) — LunchEAZE products generate heat, contain hot food and liquids, electrical components, and a rechargeable lithium-ion battery. You acknowledge the inherent risks of using such a product and agree to use it strictly in accordance with our safety instructions.
• A mandatory arbitration agreement (Section 17) — disputes between you and ReliantEMS are resolved by binding arbitration, not in court.
• A class action waiver (Section 17) — you and ReliantEMS each waive the right to participate in any class, collective, or representative action.
• A limitation on damages (Section 14) — our total liability for damages other than for personal injury caused by a defective product is limited to the amount you paid us in the 12 months before the claim arose.
• An indemnification obligation (Section 15) — if you cause injury or damage to another person (including children, family members, guests, employees, or pets) or to property through your use, misuse, or neglect of a LunchEAZE product, you agree to defend and indemnify us against claims brought by or on behalf of that person.

If you do not agree to these provisions, do not purchase from us or use the Site. If you have already purchased, return the product unused for a full refund per our Warranty and Returns policy.

You may opt out of the arbitration agreement within 30 days of first agreeing to these Terms by following the procedure in Section 17.6. The other provisions above cannot be opted out of and are conditions of purchase.

Table of Contents

1. Acceptance of Terms
2. Eligibility and Account Registration
3. Orders and Acceptance
4. Pricing, Promotions, and Errors
5. Payment
6. Shipping, Delivery, and Risk of Loss
7. Returns, Refunds, and Cancellations
8. Limited Product Warranty
9. Safe Use, Warnings, and Assumption of Risk
10. Acceptable Use of the Site
11. Intellectual Property
12. User Content and Reviews
13. Third-Party Services and Links
14. Disclaimer of Warranties and Limitation of Liability
15. Indemnification
16. Termination
17. Mandatory Arbitration and Class Action Waiver
18. Governing Law and Venue
19. Notices
20. Changes to These Terms
21. General Provisions
22. Contact Us

1. Acceptance of Terms

These Terms form a binding agreement between you (an individual or entity) and ReliantEMS Corp, a California corporation, doing business as LunchEAZE ("ReliantEMS," "LunchEAZE," "we," "us," or "our").

By visiting LunchEAZE.com (the "Site"), creating an account, placing an order, or using a LunchEAZE product, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Site or our products.

These Terms apply to consumers purchasing LunchEAZE products for personal use. If you are purchasing on behalf of a business, see our Business Customers page; additional terms may apply.

2. Eligibility and Account Registration

You must be at least 18 years old and capable of entering into legally binding contracts to use the Site or purchase from us. If you are between 13 and 17, you may use the Site only with the involvement of a parent or guardian. We do not knowingly accept orders from anyone under 13.

If you create an account:

• You agree to provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You agree to notify us promptly of any unauthorized use of your account.
• We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

3. Orders and Acceptance

All orders are subject to our acceptance. An order is not accepted, and a binding contract is not formed, until we send a shipment confirmation email. Until then we may decline any order for any reason, including:

• Suspected fraud
• Pricing or product description errors
• Limits on quantities available
• Restrictions on shipping destinations
• Failure to meet credit or payment verification requirements
• Suspected resale (see Section 4 below)

If we cancel an order after payment has been authorized, we will refund the authorization in full.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

4. Pricing, Promotions, and Errors

All prices are in U.S. Dollars unless otherwise stated and are exclusive of applicable taxes, duties, and shipping charges, which will be added at checkout. International customers are responsible for all import duties, taxes, and fees levied by their country.

Promotional codes and discounts:

• Are valid only for the period stated;
• May not be combined unless expressly permitted;
• Have no cash value;
• May be limited to one use per customer or household.

Resale prohibited. LunchEAZE products are sold for personal use only. Resale, including resale through online marketplaces, is prohibited without our prior written consent. We reserve the right to cancel, refuse, or unwind orders we reasonably believe are placed for resale, including bulk orders to the same shipping address or payment instrument.

Pricing errors. Prices and product descriptions on the Site are subject to change without notice, and we make reasonable efforts to display accurate information. In the event of a typographical or system error that results in an incorrect price, we reserve the right to cancel any affected orders and refund any charges. We will notify you promptly if we cancel an order for this reason.

5. Payment

We accept credit cards, debit cards, Google Pay, and other payment methods displayed at checkout. By providing payment information, you represent that you are authorized to use it and that the information is accurate.

Payment processing is handled by Stripe and similar payment processors. We do not store full card numbers — only tokens provided by our payment processor.

You authorize us to charge your payment method for the total amount of your order, including any taxes and shipping. If your payment method is declined, we may cancel the order or contact you for an alternative payment method.

6. Shipping, Delivery, and Risk of Loss

Shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery times are estimates only and not guaranteed.

Risk of loss and title to products pass to you when the carrier accepts the package from us (FOB origin), except where prohibited by law. If your order is lost or damaged in transit, contact us within 14 days of the expected delivery date and we will work with the carrier to resolve the issue.

We may use third-party fulfillment centers in your region for orders shipped outside the United States. Your order information may be shared with these centers solely for order fulfillment, as described in our Privacy Policy.

7. Returns, Refunds, and Cancellations

Our return, refund, and warranty policies are described on our Warranty and Returns page. That page is incorporated by reference and forms part of these Terms.

In summary (the Warranty and Returns page controls if there is any conflict):

• We accept returns within the stated window for unused products in original packaging.
• Refunds are issued to the original payment method.
• Used products may be returned only under our Limited Product Warranty (Section 8).
• Custom or personalized products may not be returnable.

Cancellations are accepted only before we ship your order. Once a shipment confirmation is sent, you must follow the return process to receive a refund.

8. Limited Product Warranty

LunchEAZE products are covered by the Limited Product Warranty described on our Warranty and Returns page. The warranty:

• Covers manufacturing defects in materials and workmanship for the warranty period stated;
• Provides for replacement or repair of the product itself, at our option;
• Is your sole and exclusive remedy for any defective product, subject to applicable consumer protection laws.

What the warranty does NOT cover

The Limited Product Warranty does not cover, and we are not responsible for, any of the following — and you assume all risk and liability for any loss, damage, injury, or harm caused by or arising from:

1. Misuse of any kind, including using the product for any purpose other than heating food intended for human consumption;
2. Failure to follow the safety instructions, user manual, charging instructions, or warnings provided with the product, in the app, or on our Support pages;
3. Use of the product by a child under 13 without active adult supervision, or use by anyone physically or cognitively unable to operate the product safely;
4. Use of unauthorized chargers, cables, batteries, accessories, or replacement parts not supplied or expressly certified by us;
5. Modification, repair, opening, or tampering with the product, including by any third party we did not authorize;
6. Damage from drops, impacts, crushing, punctures, fire, water exposure beyond the splash resistance described in our materials, exposure to extreme temperatures, or other accidents;
7. Damage caused by power surges, electrical faults, or grounding issues at the location where you charge the product;
8. Normal wear, including battery capacity degradation over time consistent with industry norms for lithium-ion batteries;
9. Cosmetic damage that does not affect function;
10. Food spoilage, foodborne illness, or food contamination — you are responsible for following safe food handling practices, observing food safety temperatures, and not consuming food that may have spoiled due to delayed eating, equipment malfunction, or any other reason;
11. Burns, scalds, or fire caused by contact with hot surfaces, hot food, or hot liquid contained in the product, by spillage, or by placement of the product on or near flammable materials;
12. Property damage of any kind — including damage to clothing, furniture, vehicles, surfaces, fabrics, electronics, or other belongings — whether from heat, spillage, charging incidents, battery events, or any other cause;
13. Damage or injury to third parties — including children, family members, guests, employees, pets, or anyone else — caused by your use of the product or your failure to follow our safety instructions or warnings;
14. Indirect, incidental, consequential, special, or punitive damages of any kind;
15. Use of the product in any commercial, industrial, food-service, healthcare, transportation, military, public-safety, life-support, or other non-consumer-personal context without our express prior written authorization.

You acknowledge that the limitations above are reasonable given the price of the product, the nature of the technology, and the fact that proper use is within your control.

Disclaimer of implied warranties

EXCEPT FOR THE LIMITED PRODUCT WARRANTY ABOVE, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES — INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE — ARE EXPRESSLY DISCLAIMED.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. IN THOSE JURISDICTIONS, IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE LIMITED PRODUCT WARRANTY TO THE EXTENT PERMITTED BY LAW, AND ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED IN SCOPE AS PERMITTED BY APPLICABLE LAW.

This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

9. Safe Use, Warnings, and Assumption of Risk

READ THIS SECTION CAREFULLY BEFORE USING ANY LUNCHEAZE PRODUCT. YOUR PURCHASE AND USE ARE CONDITIONED ON YOUR ACKNOWLEDGMENT OF, AND AGREEMENT WITH, THE TERMS OF THIS SECTION.

9.1 The product produces heat, contains hot food and liquids, and contains a lithium-ion battery

LunchEAZE products are electric, rechargeable food-heating devices. By design, in normal operation, they:

• Generate internal temperatures from approximately 170°F to 220°F (77°C to 105°C) — hot enough to cause severe burns on contact with skin;
• Heat the food and any liquids inside, which themselves can scald or burn on contact, in splashes, or when consumed;
• Contain a rechargeable lithium-ion battery that, like all lithium-ion batteries, can — if damaged, abused, charged improperly, exposed to extreme conditions, or in rare cases due to manufacturing defect — overheat, vent, smoke, ignite, or rupture;
• Contain electrical components that produce heat and could pose a shock or short-circuit hazard if exposed to water beyond the product's described splash resistance, damaged, or modified.

These characteristics are inherent in any product of this kind. Reasonable use of LunchEAZE inherently includes the risk that you, others around you, or property nearby may be burned, scalded, ignited, soiled, damaged, or otherwise harmed. By purchasing and using a LunchEAZE product, you knowingly and voluntarily assume these risks in exchange for the convenience and benefits the product provides.

9.2 Your safety obligations

By purchasing and using LunchEAZE products, you agree to all of the following:

1. Read and follow the safety instructions, user manual, and warnings included with the product, on the product itself, in the LunchEAZE mobile app, and on our Support pages, before each use.
2. Use only the supplied charger or another charger we have expressly certified for use with the product. Do not use damaged cables or chargers.
3. Charge only when the product is reasonably observed and on a hard, flat, non-flammable surface away from bedding, curtains, paper, and other flammable materials. Do not charge under pillows, in beds, or in vehicles in direct sun.
4. Do not place the product on flammable surfaces (paper, fabric, plastic mats, untreated wood) while it is heating.
5. Do not leave the heating product unattended in environments where children, pets, or impaired persons may have unsupervised access.
6. Supervise children at all times when the product is in their environment. The product is not a toy. Children under 13 must not operate the product without active adult supervision; children of any age must not be left alone with a hot LunchEAZE.
7. Do not open, modify, repair, or attempt to service the product yourself. All servicing must be performed by ReliantEMS or our authorized service partners.
8. Do not immerse the product in water or expose it to liquid beyond the splash-resistance level described in our materials.
9. Do not use the product if it is damaged, has been dropped, shows signs of battery swelling, emits smoke, smells unusual, is unusually hot, or behaves in any way you do not expect. Discontinue use immediately and contact us.
10. Allow the product to cool fully before transporting, packing, opening fully, or handling the inner container with bare hands.
11. Inspect food temperature before serving to children, elderly, or temperature-sensitive individuals. Foods heated in LunchEAZE may be hot enough to burn on contact with sensitive tissue (mouth, esophagus).
12. Follow safe food handling practices — including refrigerating perishable food before placing it in LunchEAZE, not leaving food at unsafe temperatures, and observing recommended food safety guidelines from your local public health authority. LunchEAZE is a heating device, not a refrigerator or sterilizer. We make no representation that the product will prevent foodborne illness.
13. Do not use the product for any purpose other than heating food intended for human consumption at the temperatures and durations described in our materials.
14. Recycle end-of-life products in accordance with your local battery and electronics recycling regulations. Do not dispose of LunchEAZE in regular household trash, and do not incinerate or puncture the battery.
15. If you give, sell, or lend the product to anyone else, ensure they receive the safety instructions and warnings and understand them before use.

9.3 Acknowledgment, assumption of risk, and waiver

By purchasing, accepting delivery of, or using a LunchEAZE product, you acknowledge and agree that:

• You have read and understood this Section 9 and the safety materials provided with the product;
• You voluntarily and knowingly assume all risks inherent in the use of a heated, electric, lithium-ion-powered food product, including but not limited to risks of burns, scalds, fires, electrical incidents, battery incidents, food spoilage, foodborne illness, property damage, and injury to yourself, members of your household, guests, employees, children, and pets;
• You are solely responsible for the safe placement, supervision, charging, transportation, storage, and end-of-life disposal of the product;
• You will not use the product in any manner inconsistent with this Section 9 or the safety materials, and you understand that doing so voids your warranty (see Section 8) and may result in serious injury, property damage, or death;
• To the fullest extent permitted by applicable law, you waive any claim against ReliantEMS, its affiliates, and their respective directors, officers, employees, contractors, and agents for any loss, injury, damage, or harm — to yourself or to any other person or property — caused in whole or in part by your failure to follow this Section 9 or the safety materials, your misuse of the product, your modification of the product, or your negligent or willful act or omission in connection with the product.
• Nothing in this Section 9 waives any non-waivable right you have under applicable consumer protection law, including any non-waivable right to recover for personal injury proximately caused by a manufacturing or design defect.

This Section 9 will be construed as broadly as permitted by applicable law. If any portion is held unenforceable, the remaining portions remain in full force and effect.

9.4 Reporting safety incidents

If you experience or witness any safety incident involving a LunchEAZE product — including any fire, smoke, swelling, leakage, electrical incident, burn, or injury — please:

• Stop using the product immediately;
• Move it to a safe, non-flammable location away from people, pets, and combustibles;
• Contact us at Support@Luncheaze.zendesk.com with a description of what happened, photos if safe to take them, the order number, and your contact information.

We may request the product be returned to us for inspection. Prompt reporting helps us improve product safety for all customers and is appreciated.

10. Acceptable Use of the Site

You agree not to:

• Use the Site in any manner that violates any applicable law or regulation;
• Use the Site to send unsolicited commercial messages, distribute malware, or attempt to gain unauthorized access to any part of the Site or any related system;
• Reverse engineer, decompile, scrape, or otherwise extract source code or content from the Site, except as expressly permitted by law that cannot be waived;
• Use automated means (bots, crawlers, scripts) to access the Site except for well-behaved search engine crawlers that respect our robots.txt;
• Interfere with the Site's operation or security;
• Impersonate any person or entity;
• Engage in fraudulent activity, including chargeback fraud or testing stolen card numbers;
• Use any LunchEAZE trademark or trade dress without our prior written permission.

We may suspend or terminate access of users who violate these provisions and pursue all remedies available at law.

11. Intellectual Property

The Site, including all content, layouts, designs, photographs, videos, text, illustrations, software, and source code, and all associated trademarks (including "LunchEAZE," "ReliantEMS," and our logos), are owned by ReliantEMS or our licensors and are protected by copyright, trademark, trade dress, and other intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site solely for browsing and placing orders for personal use. All other uses are prohibited without our prior written consent.

If you believe that material on our Site infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to:

DMCA Designated Agent ReliantEMS Corp 47366 Fremont Blvd, Fremont, CA 94538 Email: Support@Luncheaze.zendesk.com

The notice must include: (1) a physical or electronic signature of the copyright owner or authorized agent; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is allegedly infringing and information sufficient to locate it; (4) your contact information; (5) a statement that you have a good-faith belief that use of the material is not authorized; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act.

12. User Content and Reviews

If you submit reviews, photos, comments, or other content to the Site or our social media channels ("User Content"), you grant ReliantEMS a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media for any purpose related to our business, without compensation to you.

You represent and warrant that:

• You own or have permission to submit the User Content;
• The User Content is accurate;
• The User Content does not infringe any third party's rights or violate any law.

We may remove User Content at our discretion, but we are not obligated to do so. We do not endorse the views of any user, and reviews represent the personal opinion of the reviewer.

13. Third-Party Services and Links

The Site may contain links to or integrations with third-party services, including Stripe (payments), Mailchimp (email), Meta (Facebook and Instagram), Google (Analytics and Ads), YouTube (videos), and shipping carriers. We are not responsible for the content, policies, or practices of these third parties. Your use of any third-party service is at your own risk and subject to that third party's terms and privacy policy.

Information shared with third parties through these services is governed by our Privacy Policy.

14. Disclaimer of Warranties and Limitation of Liability

14.1 As-is

EXCEPT FOR THE EXPRESS LIMITED PRODUCT WARRANTY DESCRIBED IN SECTION 8, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE."
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
• WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY CONTENT ON THE SITE.

14.2 No liability for harm caused by misuse, neglect, or user error

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RELIANTEMS IS NOT LIABLE — TO YOU, TO ANY MEMBER OF YOUR HOUSEHOLD, TO ANY GUEST, EMPLOYEE, OR THIRD PARTY, OR TO ANY OWNER OF PROPERTY — FOR ANY INJURY, ILLNESS, DEATH, PROPERTY DAMAGE, OR OTHER LOSS CAUSED IN WHOLE OR IN PART BY ANY OF THE FOLLOWING:

• Your failure to follow the safety instructions, user manual, warnings, or charging instructions provided with the product, in the app, or on our Support pages;
• Your use of the product for any purpose other than the one we describe;
• Your use of unauthorized chargers, cables, batteries, accessories, or replacement parts;
• Your modification, opening, or attempted repair of the product;
• Your continued use of the product after it has been damaged, dropped, exposed to liquid, or has shown signs of battery swelling, smoke, unusual heat, or other irregularity;
• Your placement of the product on or near flammable materials, in a bed, under bedding, in a confined or unventilated space, or in a vehicle in direct sun;
• Your leaving the product unattended while heating or charging in an environment with children, pets, or impaired persons;
• Your failure to supervise a child who came into contact with the product;
• Your serving of food heated in the product to anyone without verifying the temperature is appropriate for that person to consume;
• Your storage, transportation, or disposal of the product in a manner inconsistent with our instructions or applicable battery / electronics regulations;
• Foodborne illness, food spoilage, or food contamination of any kind;
• Burns or scalds from contact with the heated exterior, interior, lid, contents, or vapor of the product;
• Property damage to clothing, fabrics, furniture, surfaces, vehicles, or other personal property from heat, spillage, or any incident involving the product;
• Acts or omissions of any third party (including the carrier, retailer, or any prior owner if the product was acquired secondhand).

YOU ACKNOWLEDGE THAT THE FACTORS LISTED ABOVE ARE WITHIN YOUR CONTROL, NOT OURS, AND IT IS REASONABLE FOR YOU TO BEAR THE RISK OF HARM CAUSED BY THEM.

14.3 Cap on liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT WILL RELIANTEMS, ITS AFFILIATES, OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR DAMAGES FOR EMOTIONAL DISTRESS NOT ACCOMPANYING A PHYSICAL INJURY DIRECTLY CAUSED BY A MANUFACTURING OR DESIGN DEFECT), ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SITE, OUR PRODUCTS, OR THESE TERMS — OTHER THAN CLAIMS THAT CANNOT BE LIMITED BY APPLICABLE LAW — WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED DOLLARS (US$100).
• THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, INCLUDING CLAIMS FOR BREACH OF WARRANTY, NEGLIGENCE, AND PRODUCT LIABILITY OTHER THAN CLAIMS FOR PERSONAL INJURY ARISING FROM A DEFECT IN MANUFACTURING OR DESIGN THAT CANNOT, AS A MATTER OF LAW, BE LIMITED BY CONTRACT.

14.4 Non-waivable rights preserved

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES, OR PURPORTS TO LIMIT OR EXCLUDE:

• LIABILITY FOR DEATH OR PERSONAL INJURY THAT, AS A MATTER OF APPLICABLE LAW, CANNOT BE LIMITED BY CONTRACT (FOR EXAMPLE, CALIFORNIA CIVIL CODE § 1668);
• LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION;
• LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT TO THE EXTENT NON-WAIVABLE;
• ANY RIGHT OR REMEDY GRANTED BY MANDATORY CONSUMER PROTECTION LAW THAT, BY ITS TERMS, MAY NOT BE WAIVED.

The provisions of this Section 14 are intended to allocate the risks of using LunchEAZE products and the Site between you and us in a reasonable manner. You acknowledge that the price we charge for our products reflects this allocation and that we would not be able to offer the products at that price without these limitations.

15. Indemnification

15.1 Your indemnification obligation

You agree to defend, indemnify, and hold harmless ReliantEMS, its affiliates, and their respective directors, officers, employees, contractors, agents, suppliers, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, demands, suits, actions, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorney fees and the costs of investigating and defending any claim) arising out of, relating to, or in any way connected with:

1. Your access to or use of the Site;
2. Your use, misuse, modification, neglect, or unauthorized service of any LunchEAZE product;
3. Your violation of these Terms, including without limitation Section 9 (Safe Use, Warnings, and Assumption of Risk);
4. Your violation of any third party's rights, including intellectual property, privacy, publicity, or other legal rights;
5. Your User Content;
6. Your negligence, recklessness, or willful misconduct in connection with the product or the Site; and
7. Any claim brought by or on behalf of a third party — including any member of your household, family member, child, ward, guest, invitee, employee, contractor, friend, neighbor, or pet owner — for personal injury, illness, death, emotional distress, property damage, or other loss alleged to have been caused by, or to have arisen out of:
   • your use, supervision (or lack of supervision), placement, charging, transportation, storage, or disposal of a LunchEAZE product;
   • your failure to follow the safety instructions, user manual, warnings, or charging instructions provided with the product, in the app, or on our Support pages;
   • your loan, gift, sale, or transfer of a LunchEAZE product to that third party without providing them the safety information they need; or
   • any other act or omission by you involving the product.

15.2 Conduct of defense

We reserve the right, at our sole election and at your expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You agree to:

• Promptly notify us in writing of any claim covered by this Section as soon as you become aware of it;
• Cooperate fully with our defense, including providing documents, witnesses, and other information we reasonably request;
• Not settle any claim that imposes obligations on us, requires us to admit fault, or affects our rights, without our prior written consent (which we will not unreasonably withhold);
• Refrain from making any public statement about any claim or this Section without our prior written consent.

If we elect to defend the claim ourselves, we may select counsel of our choosing, and you remain responsible for the costs of that defense and any judgment, settlement, or other amount required to be paid in connection with the claim.

15.3 Non-waivable rights

Nothing in this Section 15 requires you to indemnify the Indemnified Parties for claims arising solely from the Indemnified Parties' own gross negligence, willful misconduct, fraud, or violation of law, or for any liability that, by mandatory law in your jurisdiction, may not be shifted to a consumer.

15.4 Survival

Your obligations under this Section 15 survive the termination of these Terms and your relationship with us.

16. Termination

We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Site and to access your account immediately ends. Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, arbitration, and choice of law) will survive.

You may close your account at any time by contacting us at Support@Luncheaze.zendesk.com. Closing your account does not relieve you of obligations for orders already placed.

17. Mandatory Arbitration and Class Action Waiver

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Agreement to Arbitrate

You and ReliantEMS agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our products (each, a "Dispute") will be resolved through binding individual arbitration, except for:

• Disputes that may be brought in small-claims court (if eligible);
• Claims for injunctive or equitable relief to protect intellectual property rights; and
• Disputes that cannot be required to be arbitrated under applicable law.

17.2 Class Action Waiver

YOU AND RELIANTEMS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

If a court finds the class action waiver in this Section unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration.

17.3 Arbitration Procedure

Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted in Alameda County, California, or, at your election, by phone, online, or in your home county. Either party may appear at the arbitration in person, by phone, or by video.

The arbitrator's award is final and binding except for limited review under the Federal Arbitration Act (the "FAA"). Judgment on the award may be entered in any court of competent jurisdiction.

17.4 Fees

For claims under US$10,000, ReliantEMS will pay all AAA filing, administrative, and arbitrator fees, unless the arbitrator finds the claim was frivolous. For larger claims, AAA's fee schedule will apply, but if you demonstrate that the costs of arbitration would be prohibitive compared to litigation, ReliantEMS will pay as much of your filing and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

17.5 Pre-Arbitration Notice

Before initiating arbitration, the party initiating must send a written notice describing the Dispute to the other party at the address in Section 19 below. ReliantEMS and the customer will work in good faith for 60 days to resolve the Dispute informally. After 60 days, either party may initiate arbitration.

17.6 Right to Opt Out of Arbitration

You may opt out of this arbitration agreement by sending a written notice to ReliantEMS at the address in Section 19 within 30 days of first agreeing to these Terms. The notice must include your full name, postal address, email address used with ReliantEMS, and a clear statement that you wish to opt out of the arbitration agreement. Opting out of arbitration does not affect any other provision of these Terms.

17.7 Survival

This Section 17 survives termination of these Terms or your relationship with us.

17.8 Federal Arbitration Act

These Terms involve interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement, notwithstanding any other choice-of-law provision in these Terms.

18. Governing Law and Venue

These Terms and any Dispute arising out of or related to them are governed by the laws of the State of California, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 17.

Subject to Section 17, any Dispute that is not subject to arbitration (including small-claims actions or actions for injunctive relief) must be brought exclusively in the state or federal courts located in Alameda County, California, and you consent to the jurisdiction of those courts.

If you reside outside the United States, mandatory consumer protection laws of your country of residence may apply notwithstanding this choice of law.

19. Notices

Except as otherwise stated in these Terms, notices to ReliantEMS must be sent to:

ReliantEMS Corp Attn: Legal 47366 Fremont Blvd, Fremont, CA 94538 Email: Support@Luncheaze.zendesk.com

Notices to you may be sent to the email address associated with your account or via prominent notice on the Site. You are responsible for keeping your email address up to date.

20. Changes to These Terms

We may amend these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top;
• Post the revised Terms on this page; and
• For material changes that adversely affect your rights (other than the arbitration and class action waiver, which is governed by Section 17), notify you by email or via a prominent notice on the Site at least 30 days before the change takes effect.

If you do not agree to the revised Terms, your remedy is to stop using the Site and to contact us to close your account. Continued use of the Site after the effective date of revised Terms constitutes acceptance of the revised Terms.

We will not retroactively apply a change in the arbitration agreement to a Dispute that arose before the change was published.

21. General Provisions

Entire agreement. These Terms, together with our Privacy Policy and the Warranty and Returns page, form the entire agreement between you and ReliantEMS regarding the Site and our products and supersede any prior agreements.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

Force majeure. We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, supply-chain disruption, pandemic-related restrictions, internet or utility outages, or cyber-attacks.

Relationship of the parties. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and ReliantEMS.

Third-party beneficiaries. There are no third-party beneficiaries to these Terms.

Headings. Section headings are for convenience only and do not affect interpretation.

22. Contact Us

For questions about these Terms:

Email: Support@Luncheaze.zendesk.com Postal mail: ReliantEMS Corp Attn: Legal 47366 Fremont Blvd, Fremont, CA 94538

For privacy-related inquiries, please see our Privacy Policy and write to Support@Luncheaze.zendesk.com.

For product support, warranty claims, and returns, please see our Warranty and Returns page and write to Support@Luncheaze.zendesk.com.

LunchEAZE Privacy Policy

Effective Date: May 12, 2026 Last Updated: May 12, 2026

ReliantEMS Corp ("ReliantEMS," "LunchEAZE," "we," "us," or "our") operates LunchEAZE.com (the "Site") and the LunchEAZE mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site, use our app, or purchase our products.

If you are a California resident, see also the Your California Privacy Rights section below. If you are in the European Economic Area, the United Kingdom, or Quebec, see the International Visitors section.

To exercise any of your privacy rights, see How to Exercise Your Privacy Rights below, or visit our Your Privacy Choices page.

At a Glance

This is a summary of the most important points. The full policy follows below — please read it for the complete details.

• What we collect: account and order details (name, email, address, phone), payment information (processed by Stripe — we never store full card numbers), interactions with the Site and app, and technical data like IP address and browser type.
• Why we collect it: to fulfill orders, support you as a customer, improve the Site, send marketing communications you've consented to, prevent fraud, and comply with the law.
• Who we share it with: payment processors, shipping carriers, customer service tools, marketing platforms (Meta, Google, Mailchimp), and other vendors that help us run our business. We do not sell your personal information for money.
• Do we "share" it for cross-context behavioral advertising? Yes — we use Meta Pixel and Google Ads tracking that constitutes "sharing" under California law. You can opt out at Your Privacy Choices.
• Your rights: depending on where you live, you have rights to access, delete, correct, port, opt out of "sale" or "sharing," and limit certain uses of your information. We honor Global Privacy Control browser signals automatically.
• EU, UK, and Quebec visitors: we automatically disable advertising and analytics tracking for visitors detected in your region. No banner or action is required from you.
• Contact us: Support@Luncheaze.zendesk.com

Table of Contents

1. Who We Are
2. Information We Collect
3. How We Use Your Information
4. Cookies and Tracking Technologies
5. How We Share Your Information
6. Sale and Sharing for Advertising Purposes
7. How Long We Keep Your Information
8. How We Protect Your Information
9. Children's Privacy
10. Your Privacy Rights
11. Your California Privacy Rights
12. Rights for Other U.S. State Residents
13. International Visitors (EU, UK, Quebec)
14. How to Exercise Your Privacy Rights
15. Mobile App Permissions
16. Changes to This Policy
17. Contact Us

Who We Are

LunchEAZE is a product line of ReliantEMS Corp, a California corporation engaged in the design, sale, and support of cordless, self-heating lunch box products.

Business mailing address: 47366 Fremont Blvd, Fremont, CA 94538 Privacy contact: Support@Luncheaze.zendesk.com

For the purposes of the EU General Data Protection Regulation ("GDPR"), the UK Data Protection Act 2018 ("UK-GDPR"), and Quebec's Act respecting the protection of personal information in the private sector (commonly "Law 25"), ReliantEMS Corp is the controller of your personal information.

For Quebec residents only: our designated Privacy Officer is Uzair Mohammad, Director of Product and Engineering, reachable at Support@Luncheaze.zendesk.com.

Information We Collect

We collect personal information in three ways: information you give us directly, information we collect automatically when you use our Services, and information we receive from third parties.

1. Information you provide to us

You provide us information when you:

• Create an account or check out as a guest
• Place an order or contact customer support
• Sign up for our email list or text message marketing
• Submit a contact form, warranty claim, or product review
• Participate in promotions, surveys, or refer-a-friend programs
• Pair the LunchEAZE mobile app with a device

This may include your name, email address, phone number, billing and shipping address, payment method information (processed and tokenized by our payment processor — we do not store full card numbers), order history, customer service correspondence, and product preferences.

2. Information collected automatically

When you visit our Site or use our app, we automatically collect:

• Device and connection information: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone
• Usage information: pages viewed, time spent, clicks, scroll depth, referring website, search terms entered on the Site
• Cookies and similar technologies (see Cookies and Tracking Technologies below)
• Approximate location derived from your IP address (country and region; not GPS)
• Mobile app data (see Mobile App Permissions)

3. Information from third parties

We may receive information from:

• Payment processors (Stripe) — to confirm whether a transaction was authorized
• Shipping carriers — to provide delivery updates
• Advertising and analytics platforms (Meta, Google) — aggregate audience information, conversion data
• Identity verification services — for fraud prevention on high-value or flagged orders
• Referrers — if a friend refers you using our referral program, we receive your email address from them

How We Use Your Information

We use your personal information for the following purposes, based on the following legal bases (relevant for visitors from the EU, UK, and Quebec):

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, software development kits (SDKs), and similar technologies to operate the Site, remember your preferences, analyze how the Site is used, and measure the effectiveness of our advertising.

What we use

• Strictly necessary technologies — Required for the Site and checkout to function. These cannot be disabled. Examples: WooCommerce session cookies, Stripe payment tokens, Cloudflare security cookies.
• Analytics technologies — Help us understand how visitors interact with the Site. Examples: Google Analytics 4, Google Tag Manager.
• Advertising technologies — Allow us to show you relevant ads, measure ad performance, and build custom audiences. Examples: Meta Pixel, Meta Conversions API (server-side), Google Ads conversion tracking, Google Ads remarketing.
• Marketing technologies — Support email and abandoned-cart messaging. Examples: Mailchimp forms and tracking pixels.

Meta Pixel and Conversions API

We disclose specifically that we use the Meta Pixel (in your browser) and the Meta Conversions API (server-to-server) to:

• Measure the effectiveness of ads we run on Facebook, Instagram, and the Meta audience network;
• Build Custom Audiences and Lookalike Audiences for retargeting;
• Match events to your Meta account using hashed identifiers ("Advanced Matching"), which may include hashed versions of your email address, phone number, name, and IP address.

You can opt out of Meta-related tracking via Your Privacy Choices, or by adjusting your ad preferences inside Facebook/Instagram.

Google Ads and Google Analytics

We use Google Analytics 4 for site analytics and Google Ads for conversion tracking and remarketing. We send conversion events (including hashed identifiers in some cases) to Google to measure ad effectiveness. We have configured Google Consent Mode v2 so Google's tags respect your consent state.

You can opt out via Your Privacy Choices, or by installing the Google Analytics Opt-out browser add-on.

Your control over cookies and tracking

For United States visitors:

• Manage your choices at Your Privacy Choices.
• We automatically honor the Global Privacy Control (GPC) signal sent by browsers such as Brave, DuckDuckGo, and Firefox. When detected, we treat it as an opt-out from "sale" and "sharing" for advertising purposes.

For European Economic Area, United Kingdom, and Quebec visitors:

• We automatically disable advertising and analytics tracking technologies based on your detected location. No action is required from you.

You can also block or delete cookies through your browser settings, though some Site functionality (especially checkout) may not work properly without strictly necessary cookies.

How We Share Your Information

We share personal information with the following categories of recipients, and only for the purposes described.

We do not share your personal information with parties not listed above without your consent or another legal basis.

Sale and Sharing for Advertising Purposes

We do not sell your personal information for money. However, under California's Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively "CCPA"), and similar laws in other U.S. states, our use of certain advertising technologies — specifically Meta Pixel, Google Ads conversion tracking and remarketing, and similar tools — may qualify as a "sale" or "sharing" of personal information for the purpose of cross-context behavioral advertising.

The categories of personal information we may "sell" or "share" in this manner include:

• Internet or other network activity (e.g., pages viewed, items added to cart)
• Inferred preferences based on browsing behavior
• Approximate location (country/region from IP)
• Identifiers (e.g., cookie IDs, device IDs, hashed email if Advanced Matching is enabled)

We do not sell or share sensitive personal information for purposes that require opt-in consent.

You have the right to opt out. Visit our Your Privacy Choices page and turn off the "Advertising / Sharing for ads" toggle.

We will not sell or share the personal information of consumers we have actual knowledge are under 16 without affirmative authorization.

How Long We Keep Your Information

We retain personal information only as long as needed for the purposes described in this Policy and as required by law. Specific retention periods vary by category:

We may retain information longer when required for legal, regulatory, tax, accounting, fraud-prevention, or dispute-resolution purposes.

How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including:

• TLS encryption for all data transmitted between your device and our Site
• Encryption at rest for sensitive data and payment tokens
• Access controls and role-based permissions on internal systems
• Regular security reviews of our Site and third-party vendors
• Tokenization of payment card information by Stripe (we never store full card numbers)
• Limited employee access to personal data on a need-to-know basis

No system is perfectly secure. If you believe your account or personal information has been compromised, please contact us immediately at Support@Luncheaze.zendesk.com.

Children's Privacy

Our Site and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact Support@Luncheaze.zendesk.com and we will delete it promptly.

For California residents: we do not knowingly sell or share the personal information of consumers we know to be under 16 without obtaining the affirmative authorization required by the CCPA.

Your Privacy Rights

Depending on where you live, you may have any or all of the following rights with respect to your personal information:

• Right to know / right of access: request information about what we have collected, used, disclosed, or sold/shared.
• Right to delete: request that we delete personal information we have collected from you.
• Right to correct: request that we correct inaccurate personal information.
• Right to portability: receive a copy of your personal information in a portable, machine-readable format.
• Right to opt out of sale or sharing: opt out of "sales" or "sharing" of your personal information for cross-context behavioral advertising.
• Right to limit use of sensitive personal information (where applicable).
• Right to withdraw consent (where processing is based on consent).
• Right to non-discrimination — we will not deny you services or charge you different prices for exercising your privacy rights.
• Right to appeal (in certain states) — request review of a denied rights request.
• Right to lodge a complaint with your local data protection authority (EU/UK/Quebec).

How to exercise these rights is described in How to Exercise Your Privacy Rights.

Your California Privacy Rights

This section is required by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA"). It supplements the information above.

Categories of personal information we collect (CCPA categories)

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

Sources of personal information

Directly from you, from your devices when you interact with our Services, from our service providers (payment processors, shipping carriers, advertising platforms), and from publicly available sources.

Business or commercial purposes for collection

As described in How We Use Your Information.

Third parties to whom we disclose personal information

As described in How We Share Your Information.

Sale / sharing

We do not sell personal information for money. However, our use of advertising technologies may constitute "sharing" for cross-context behavioral advertising. See Sale and Sharing for Advertising Purposes.

Your specific rights as a California consumer

• Right to know (CCPA § 1798.110 / .115)
• Right to delete (CCPA § 1798.105)
• Right to correct (CCPA § 1798.106)
• Right to opt out of sale/sharing (CCPA § 1798.120) — exercise via Your Privacy Choices or by sending a Global Privacy Control browser signal
• Right to limit use and disclosure of sensitive personal information (CCPA § 1798.121) — not applicable as we do not use sensitive PI for purposes that require this right
• Right to non-discrimination (CCPA § 1798.125)

Authorized agents

You may use an authorized agent to submit a rights request on your behalf. We will require written authorization signed by you, and we may require you to verify your identity directly with us.

Notice of financial incentives

We may offer occasional discounts in exchange for joining our email list or referring a friend. Joining is voluntary, you can opt out at any time, and the value to us is approximately the projected revenue from future purchases minus the cost of providing the discount. No discount, product, or service is conditioned on the sale or sharing of personal information.

Response timeline

We will acknowledge a verifiable rights request within 10 business days and respond within 45 days of receipt. We may extend by an additional 45 days if reasonably necessary, with notice to you.

Rights for Other U.S. State Residents

If you are a resident of Virginia, Colorado, Connecticut, Utah, Iowa, Indiana, Tennessee, Montana, Texas, Oregon, Delaware, New Hampshire, New Jersey, Minnesota, Maryland, Nebraska, Rhode Island, or any other U.S. state with a comprehensive consumer privacy law, you have rights similar to those described above for California, subject to that state's specific definitions and thresholds. These rights typically include:

• The right to access the personal information we hold about you;
• The right to correct inaccuracies;
• The right to deletion;
• The right to data portability;
• The right to opt out of targeted advertising, the sale of personal information, and certain profiling activities;
• The right to appeal a denied rights request.

Texas residents: This Privacy Policy serves as the notice required by the Texas Data Privacy and Security Act ("TDPSA"). The categories of personal data we process, our purposes, the categories of personal data we share with third parties, and the categories of third parties with whom we share data are described above. We engage in "targeted advertising" and the "sale" of personal data as defined by the TDPSA. You have the right to opt out via Your Privacy Choices.

To exercise any of these state-specific rights, follow the process described in How to Exercise Your Privacy Rights.

International Visitors

European Economic Area, United Kingdom, and Quebec residents

If we detect that you are visiting our Site from the European Economic Area, the United Kingdom, or Quebec (based on your IP address as reported by Cloudflare), we automatically disable our advertising and analytics tracking technologies for your visit. This means Meta Pixel, Meta Conversions API, Google Analytics, Google Ads tracking, and similar third-party tools will not load or fire. No banner is shown and no action is required from you to achieve this protection.

We do this because under the GDPR, UK-GDPR, and Quebec Law 25, consent-based use of such technologies requires affirmative opt-in, and we have determined that a region-wide opt-out is the most privacy-protective default for our limited audience in these regions.

If you wish to opt in to tracking despite this default, you may contact us at Support@Luncheaze.zendesk.com.

Legal basis for processing

We process your personal information on one or more of the following legal bases:

• Performance of a contract — to fulfill your order and provide customer service
• Consent — where required by law (for example, for marketing communications)
• Legitimate interests — for fraud prevention, security, internal operations, and limited analytics that have been balanced against your rights
• Legal obligation — to comply with tax, accounting, and consumer protection laws

You have the right to object to processing based on legitimate interests, and to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

International data transfers

We are based in the United States, and personal information we collect is transferred to and processed in the United States and potentially other countries where our service providers operate. Where these countries do not have an adequacy decision from the European Commission or the UK government, we rely on:

• Standard Contractual Clauses ("SCCs") approved by the European Commission and equivalent UK provisions for transfers from the EEA and UK; and
• The EU-U.S. Data Privacy Framework, the UK Extension to the DPF, and the Swiss-U.S. DPF where the receiving party is certified.

A copy of the safeguards in place is available on request to Support@Luncheaze.zendesk.com.

Quebec Law 25 disclosures

For Quebec residents, in addition to the rights described above, you have the right to:

• Receive specific notice about the use of decision-making based solely on automated processing (we do not make decisions that produce legal effects based solely on automated processing);
• Receive personal information you have provided to us in a portable format;
• Request deindexation of certain information about you, in limited circumstances;
• Lodge a complaint with the Commission d'accès à l'information du Québec (CAI).

Our designated Privacy Officer for Quebec is Uzair Mohammad, Director of Product and Engineering at Support@Luncheaze.zendesk.com.

Right to lodge a complaint

You have the right to lodge a complaint with the data protection authority in your country of residence. In the UK, this is the Information Commissioner's Office (ICO). For EU residents, contact details for your national supervisory authority are available here. For Quebec residents, contact the CAI. We would, however, appreciate the opportunity to address your concerns directly first.

Other countries

We do not specifically target our Services to residents of any country other than the United States and Canada. If you access our Site from another country, you do so at your own initiative and are responsible for compliance with local law.

How to Exercise Your Privacy Rights

You can exercise most rights described above in two ways:

1. Online (recommended): Use our Your Privacy Choices page to manage your tracking preferences, opt out of "sale" and "sharing," and submit requests.
2. By email: Send a request to Support@Luncheaze.zendesk.com.

For requests for access, deletion, correction, or portability, please include:

• Your full name
• The email address associated with your account, if any
• A description of the right you are exercising
• Sufficient information for us to verify your identity (we may ask follow-up questions)
• A copy of your authorization if you are submitting through an authorized agent

Verification

To protect your privacy and security, we will take reasonable steps to verify your identity before fulfilling a rights request. The level of verification depends on the sensitivity of the information and the type of request. We may match information you provide to information already in our records (such as your email and last order number) or require you to log into your account.

Response timeline

• CCPA / U.S. state laws: We will acknowledge receipt within 10 business days and respond within 45 days, with an additional 45-day extension if reasonably necessary.
• GDPR / UK-GDPR / Law 25: We will respond within 30 days, with an additional two-month extension if reasonably necessary.

No fee for most requests

We will respond to verifiable consumer rights requests free of charge, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline the request and explain why.

Appeals

If we deny your rights request and you live in a state or jurisdiction that grants an appeal right, you may appeal by emailing Support@Luncheaze.zendesk.com with the subject line "Privacy Rights Appeal". We will respond within the statutory timeframe (typically 45 to 60 days, depending on jurisdiction). If we deny your appeal, we will provide an online mechanism (or written information) to lodge a complaint with the relevant state attorney general or supervisory authority.

Mobile App Permissions

The LunchEAZE mobile app requests permission to use Bluetooth and Location services for the sole purpose of detecting and pairing with nearby LunchEAZE devices.

We do not access or store your GPS coordinates. The Location permission is required by the mobile operating system (Android and iOS) because Bluetooth scanning is treated as a location-related activity, not because we want or use your location. You may revoke either permission at any time in your device's settings, though the app will be unable to connect to your LunchEAZE without them.

The app does not transmit your personal information to us except as needed for app updates, error reporting, and connecting to your account (if you sign in).

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top;
• Post the revised Policy on this page; and
• For material changes that affect how we use your information, notify you by email (if we have your email) or via a notice on the Site at least 30 days before the change takes effect.

Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the changes, subject to applicable law.

A history of prior versions is available on request to Support@Luncheaze.zendesk.com.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information:

Email: Support@Luncheaze.zendesk.com Postal mail: ReliantEMS Corp Attn: Privacy Officer 47366 Fremont Blvd, Fremont, CA 94538

We aim to respond to all privacy inquiries within 5 business days. Verifiable rights requests follow the timelines described above.

California Proposition 65 Warning

What this means

California's Safe Drinking Water and Toxic Enforcement Act of 1986 (commonly called "Proposition 65") requires businesses to provide a clear and reasonable warning before knowingly and intentionally exposing California residents to any of more than 900 chemicals the State has determined cause cancer or reproductive harm. The warning is informational — it does not mean the product is unsafe to use as directed, that it violates any safety standard, or that any harm will result from normal use.

LunchEAZE products contain a rechargeable lithium-ion battery. Lithium-ion battery cells and the materials used to manufacture them include trace amounts of cobalt, lithium nickel oxide, and nickel, each of which appears on California's Proposition 65 list. These materials are sealed inside the battery and do not come into contact with you, your food, or the surrounding environment during normal use of the product.

Why this warning is provided

Under California law, the warning is required regardless of the amount of exposure or the likelihood of harm, simply because the listed chemicals are present in the product. Many everyday consumer electronics, household appliances, and rechargeable devices sold in California are subject to identical Proposition 65 warnings for the same reason.

Reducing your exposure

To minimize any potential exposure and to use the product safely:

• Do not open, puncture, crush, incinerate, or otherwise damage the battery.
• Charge the product only with the charger we provide or one we have expressly certified.
• Discontinue use and contact us at Support@Luncheaze.zendesk.com if you observe damage, swelling, leaking, smoke, or unusual heat.
• Recycle the product at end of life through your local battery and electronics recycling program. Do not dispose of LunchEAZE in regular household trash.

For more information

For more information about Proposition 65 generally and the listed chemicals, visit California's official Proposition 65 information site at www.P65Warnings.ca.gov. For questions specific to LunchEAZE products, contact us at Support@Luncheaze.zendesk.com.