LunchEAZE Warranty

LunchEAZE heated lunch box

1 Year Warranty Policy

Every LunchEAZE and LunchEAZE Lite comes with a free 1 year warranty for the base unit and the included battery, for any manufacturing defects.

The warranty does not cover any problem that is caused by normal wear and tear, water damage, food spillage, or any other malfunctions or damages not resulting from defects in manufacturing. 

The warranty does not cover the accessories including lids, meal containers, insulated bags, extra batteries and chargers, and car inverters.

The warranty does not guarantee functions of the mobile app on your specific phone or tablet.

Damages caused by the use of any charger, battery, or meal container not originally purchased from LunchEAZE automatically voids the warranty.

Repair fees for damages not under the warranty start at $50 and includes any replacement parts and return shipping.

The customer is responsible for shipping the unit back to us for warranty work and repairs.

To obtain warranty service, follow these simple steps:

  1. Contact us at info@luncheaze.com so we can help determine the problem and find the most appropriate solution for you.
  2. Ship your base unit to our address (shipping fees are not included):

    ReliantEMS Corp
    47366 Fremont Blvd.
    Fremont, CA, 94538
    .

  3. We will repair your unit and ship it back to you within 1-3 weeks.

 

Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.

Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee. 

Extend Your Warranty

You can extend the 1 Year Warranty for an additional price. Simply select the “Extended Warranty” option when you select your model and add your desired option to your Cart.

2 Year Warranty is $12.

3 Year Warranty is $24.

Contact Us

If troubleshooting did not resolve your issue, please contact us to proceed with a warranty repair!