Warranty Policy
Every LunchEAZE and LunchEAZE Lite comes with a free 1 year warranty for the base unit and the included battery, for any manufacturing defects.
- The warranty does not cover any problem that is caused by water damage, food spillage, impact , drop or any other malfunctions or damages not resulting from defects in manufacturing.
- The warranty does not cover the accessories including lids, meal containers, insulated bags, extra batteries and chargers, and car inverters.
- The warranty does not guarantee functions of the mobile app on your specific phone or tablet.
- Damages caused by the use of any charger, battery, or meal container not originally purchased from LunchEAZE automatically voids the warranty.
- Repair fees for damages not under the warranty start at $60 and includes any replacement parts and return shipping.
- The customer is responsible for shipping the unit back to us for repairs.
To obtain warranty service, follow these simple steps:
1. Contact us via our website and send us a notification.
2. We will get in touch with you so we can help determine the problem and find the most appropriate solution for you.
3. Ship your base unit to our address with the shipping service of your choice.
ReliantEMS Corp
47366 Fremont Blvd.
Fremont, CA, 94538.
4. We will repair your unit when received and ship it back to you as quickly as possible. The customer is responsible for shipping fees when sending the unit back for repairs, but LunchEAZE will cover the shipping cost of the repaired unit back to your address.
Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.
Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee
Extend your Warranty
You can extend the 1 Year Warranty for an additional price. Simply select the “Extended Warranty” option when you select your model and add your desired option to your Cart. The extended warranty covers all the same items as the included warranty, Extended warranty can only be purchased within 30 days of the purchase date.
30 Day Return Policy
First, we owe you a “thank you!” for shopping with LunchEAZE. Nothing makes us happier than satisfied customers and we will always do our very best to deliver an amazing product and stellar customer experience. For any purchase made directly through LunchEAZE.com, we offer a 30-day money back guarantee. If you are not happy with your purchase, simply follow these easy steps for a full refund minus shipping costs.
1. Contact us via our website within 30 days of delivery to request a return.
2. After approval from our customer service team, safely package and ship all purchased items back to us within 10 days at:
ReliantEMS Corp
47366 Fremont Blvd.
Fremont, CA, 94538.
The customer is responsible for shipping the returned items back to LunchEAZE, including packing and all shipping fees.
3. We will give you a full refund minus any shipping fees after receiving back the items.
Returns may be denied if products are not shipped back with all the parts and accessories originally included with the purchase or if the items have been modified, damaged, or tampered with. Furthermore, we will not accept returns with food stains or spills. We retain the right to decline any returns with damaged items or charge a restocking fee of 15% of the original price of the products.
Please ensure your unit is disinfected, clean, and void of food spills, dirt, stains, and other impurities as per courtesy for our Support team.
Please ensure that your unit is wrapped and packaged properly with bubble wrap or foam. We are not responsible for any damages during shipment resulting from improper packaging by the customer and repairs on such damages may be completed with an additional fee
Shipping Policy
After your order is picked up by our shipping carrier and leaves our facility, LunchEAZE is not liable for issues arising due to the shipping provider delaying, damaging, or losing a package. Lost packages, missed deliveries, and damages caused by the shipping company must be addressed with the shipping company (usually UPS or USPS) directly.
In the case of lost packages, file a claim with the shipping provider. Upon receiving an approved claim, you may send that approval to us and we will gladly replace your order. For non-USA orders, follow the same process, but import taxes, duties, and VATs are not eligible for compensation.