LunchEAZE Limited Product Warranty

Effective Date: September 23, 2026 Last Updated: September 23, 2026

This page describes the Limited Product Warranty that comes with every new LunchEAZE product.

For our 30-day return policy and shipping practices, see Returns & Shipping. For the optional accidental-damage protection plans — KidCare for LunchEAZE Junior and CrewCare for LunchEAZE Core, Pro, and XL — see Additional Coverage: KidCare & CrewCare.

If you have any questions, contact us at Support@Luncheaze.zendesk.com.

Table of Contents

1. At a Glance
2. Who Is Covered
3. What Is Covered
4. Warranty Period
5. What This Warranty Does NOT Cover
6. How to Make a Warranty Claim
7. Our Remedy
8. Out-of-Warranty and Excluded-Damage Service
9. Implied Warranties
10. Limitation of Liability Under This Warranty
11. Identity of Warrantor
12. Changes to This Policy
13. Your Other Legal Rights

At a Glance

• 1-year Limited Warranty on the LunchEAZE base unit and included battery for manufacturing defects, starting on the date of delivery.
• If your order includes an Extra Year of Warranty (for example, with select bundles or promotions), the base unit and battery warranty period is 2 years total.
• Approved claims are generally resolved with a replacement unit of the same or an equivalent model, which may be new or refurbished.
• Claims start with Support; once approved, you complete your return through our online returns portal.
• Accessories (lids, meal containers, insulated bags, chargers, etc.) are covered for 1 year for manufacturing defects.
• Damage from misuse, accident, modification, or use of non-LunchEAZE accessories is not covered — but does not, by itself, void the rest of your warranty.
• This warranty gives you specific legal rights, and you may have other rights that vary by state.
• Provided by ReliantEMS Corp, 47366 Fremont Blvd, Fremont, CA 94538.

This is a LIMITED WARRANTY as that term is used in the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312).

Who Is Covered

This Limited Warranty is extended to the original purchaser of a new LunchEAZE product purchased directly from LunchEAZE.com or from an authorized seller. It is non-transferable. Proof of purchase is required to make a claim — for example, a LunchEAZE.com order number, or the order number from an authorized marketplace such as Amazon.

What Is Covered

For the warranty period stated below, ReliantEMS Corp ("we," "us," "LunchEAZE") warrants that the covered LunchEAZE product will be free from defects in materials and workmanship under normal household use, in accordance with the included instructions and our Safe Use information in our Terms of Service §9.

Warranty Period

A replacement unit or component does not start a new warranty. It is covered for the remainder of the original warranty period or 90 days from the date we ship it, whichever is longer.

What This Warranty Does NOT Cover

This Limited Warranty does not cover, and we are not responsible for, any of the following. Use of the product in any of these ways does not, by itself, void your Limited Warranty coverage for unrelated manufacturing defects — but the specific damage that results is not covered:

1. Accidental damage of any kind — including drops, impacts, crushing, punctures, fire, water exposure beyond the product's described splash resistance, exposure to extreme temperatures, vibration, or other accidents.
2. Misuse — including using the product for any purpose other than heating food intended for human consumption at the temperatures and durations described in our materials.
3. Failure to follow instructions — including the user manual, charging instructions, safety warnings, or our Safe Use guidance in our Terms of Service §9.
4. Damage from chargers, batteries, or accessories not supplied or certified by us. Using a non-LunchEAZE charger, battery, or accessory does not, by itself, void your warranty for unrelated defects — but any damage that results from using such an item is not covered.
5. Damage from disassembly, modification, opening, or unauthorized service. Opening, disassembling, modifying, or having the product serviced by anyone other than ReliantEMS Corp or a service partner we have authorized does not, by itself, void your warranty for unrelated defects — but any damage that results from those actions is not covered.
6. Normal wear and battery capacity degradation. Lithium-ion batteries lose capacity gradually over their useful life; some reduction in run time over months and years of normal use is expected and is not a manufacturing defect. Cosmetic wear that does not affect function is similarly not covered.
7. Cosmetic damage — scratches, scuffs, dents, discoloration, or fading — that does not affect functional operation.
8. Loss, theft, seizure, or misplacement of the product or any of its components.
9. Foodborne illness, food spoilage, or food contamination of any kind. LunchEAZE is a heating device, not a refrigerator or sterilizer. You are responsible for following safe food handling practices, including refrigerating perishable food before placing it in LunchEAZE and observing recommended food safety temperatures.
10. Damage to property or personal injury arising from use of the product. See our Terms of Service for the allocation of risk on personal injury and property damage.
11. Software- or platform-related issues outside our control — including the LunchEAZE mobile app's performance on your specific phone or tablet, operating system updates, or device compatibility issues. We do not warrant uninterrupted or error-free operation of the app on any particular device.
12. Damage caused during shipping by the carrier — these claims are handled by the carrier per our Returns & Shipping page, not the warranty.
13. Use in any commercial, industrial, food-service, healthcare, transportation, military, public-safety, or other non-personal context without our express prior written authorization.

The exclusions above are reasonable given the price of the product and the fact that proper, safe use is within your control.

How to Make a Warranty Claim

If you believe your LunchEAZE product has a manufacturing defect covered by this warranty:

1. Contact us at Support@Luncheaze.zendesk.com within the applicable warranty period. Include your order number, a description of the problem, and your contact information.
2. Provide photographic or video evidence that clearly shows the entire product and the affected area. Cropped, zoomed-in, or partial images alone may be rejected because they do not allow us to verify the condition of the product.
3. Do not discard damaged components until instructed by a LunchEAZE Support representative.
4. Wait for a Return Authorization (RMA). Do not ship anything back until we approve your claim. Once approved, we will send you a link to our online returns portal (use the email address on your support request).
5. Complete the RMA in the portal. Confirm the unit(s) you are sending, pay any applicable fees and shipping, and print your return label.
6. Ship within 14 days. Send the base unit with its battery and charger. Keep your meal container, insulated bag, and other accessories unless Support asks for them; we are not responsible for returning other items included in your package.

Your replacement. Once we receive your unit, we will ship your replacement. We may inspect the unit before doing so. Units sent to us for warranty service become our property, and you are not guaranteed to receive the same unit back.

Shipping costs. You are responsible for the cost of shipping your unit to us for warranty service. Return labels are available through our returns portal, and the cost is shown before you pay. Standard shipping of your replacement unit to you is included, unless otherwise arranged. For addresses outside the United States and Canada, contact Support to arrange your claim.

Inspection. We may inspect any unit we receive. If we find that the problem was caused by something this warranty does not cover (for example, misuse, accident, or another excluded cause), we may contact you about the service fee described below.

Our Remedy

If we determine that a covered defect exists, we will, at our sole option:

• Replace the product with a new or refurbished unit of the same model (or an equivalent model if the same model is not available), or, for accessories and components, send a new or refurbished replacement part, or
• Refund the original purchase price, when replacement is not reasonably practical.

This is your sole and exclusive remedy for a defect covered by this Limited Warranty, subject to any non-waivable rights you have under applicable law.

Replacements may be new or refurbished at our discretion, and you are not guaranteed to receive the same unit you sent us. Replacement units are inspected and tested before being shipped. Specific colors are not guaranteed, and warranty service cannot be used to upgrade to a different model.

Out-of-Warranty and Excluded-Damage Service

If your LunchEAZE product is not covered by this warranty — because it is outside the warranty period or because the damage is excluded (for example, drops, spills, or misuse) — we may still be able to service it for a fee.

• Service fees vary by model and are shown in the returns portal before you pay.
• The service fee includes a replacement unit of the same or an equivalent model and standard shipping of that unit to you. You are responsible for shipping your unit to us.
• Fees are paid in the portal before you ship. All other terms of the warranty claim process above apply.

Implied Warranties

To the extent permitted by applicable law, the duration of any implied warranties — including any implied warranty of merchantability and any implied warranty of fitness for a particular purpose — is limited to the duration of this express Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

California residents: Nothing in this warranty is intended to disclaim any implied warranty that, under the California Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8), may not be disclaimed. You retain all rights granted to you by that Act.

Limitation of Liability Under This Warranty

To the fullest extent permitted by applicable law, in no event will ReliantEMS, its affiliates, or any of their directors, officers, employees, or agents be liable to you for any incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost data, business interruption, or damages for loss of use) arising from or relating to a defect in a LunchEAZE product or this Limited Warranty, even if we have been advised of the possibility of such damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

For the broader allocation of risk between you and us — including for personal injury, property damage, and assumption of risk for the safe use of a heated, electric, lithium-ion-powered product — see our Terms of Service, particularly Sections 9 (Safe Use, Warnings, and Assumption of Risk), 14 (Disclaimer of Warranties and Limitation of Liability), and 15 (Indemnification).

Identity of Warrantor

This Limited Warranty is provided by:

ReliantEMS Corp Attn: Warranty Service 47366 Fremont Blvd Fremont, CA 94538 Support: Support@Luncheaze.zendesk.com

ReliantEMS Corp is a California corporation. LunchEAZE is a product line of ReliantEMS Corp.

Changes to This Policy

We may update this Limited Warranty from time to time. When we make material changes, we will:

• Update the Last Updated date at the top;
• Post the revised policy on this page; and
• For material changes that affect your rights, we will notify you by a prominent notice on the Site at least 30 days before the change takes effect, where feasible.

The version of this Limited Warranty in effect on the date you placed your order will govern that order. Future changes do not retroactively reduce protections you had when you bought your product.

Your Other Legal Rights

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

In particular:

• California residents have rights under the California Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8). Nothing in this policy disclaims any right that, under that Act, may not be disclaimed.
• Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312) applies to this Limited Warranty.
• Implied warranties under your state's version of the Uniform Commercial Code apply to your purchase to the extent provided by law and are not disclaimed beyond what is permitted by applicable law.

For questions about this policy or to make a warranty claim, contact us at:

ReliantEMS Corp 47366 Fremont Blvd Fremont, CA 94538 Support@Luncheaze.zendesk.com

For our 30-day return policy and shipping practices, see Returns & Shipping. For the optional accidental-damage protection plans — KidCare for LunchEAZE Junior and CrewCare for LunchEAZE Core, Pro, and XL — see Additional Coverage: KidCare & CrewCare.

Additional Coverage: KidCare & CrewCare Insurance Plans

Effective Date: September 23, 2026 (KidCare) · September 28, 2026 (CrewCare) Last Updated: September 29, 2026

ReliantEMS Corp offers two optional protection plans that cover certain types of accidental damage from everyday use that the standard Limited Product Warranty does not cover:

• The LunchEAZE KidCare Insurance Plan ("KidCare") for LunchEAZE Junior units; and
• The LunchEAZE CrewCare Insurance Plan ("CrewCare") for LunchEAZE Core, Pro, and XL units.

KidCare and CrewCare (each a "Plan") work the same way under this policy; the only difference is which product each one covers. The LunchEAZE unit a Plan was purchased for is the "covered unit."

A Plan is not a manufacturer's warranty. It is a protection plan you may purchase that supplements — and does not replace or extend — the free, standard Limited Product Warranty that comes with every LunchEAZE.

If you did not purchase a KidCare or CrewCare Plan with your LunchEAZE, this section does not apply to you, and your coverage is governed by the Limited Product Warranty alone.

If you have questions, contact us at Support@Luncheaze.zendesk.com.

Table of Contents

1. At a Glance
2. What a Plan Is (and Is Not)
3. Coverage Period
4. What a Plan Covers
5. What a Plan Does NOT Cover
6. How to Make a Claim
7. Our Remedy Under a Plan
8. Plan-Specific Terms
9. Changes to This Policy
10. Contact Us

At a Glance

• Optional protection plans: KidCare for the LunchEAZE Junior, and CrewCare for the LunchEAZE Core, Pro, and XL — each covering the base unit and internal battery.
• Covers accidental damage from everyday use — drops, falls, impacts, spills, and similar — that the standard warranty does not cover.
• Separate from and in addition to the free 1-year Limited Product Warranty — does not replace or extend it.
• Coverage begins on delivery of the covered unit and lasts for the policy term you selected at purchase. Annually renewable at our discretion.
• Approved claims are serviced through our standard warranty service process: contact Support, send photo/video evidence, and ship with an RMA.
• Provided by ReliantEMS Corp, 47366 Fremont Blvd, Fremont, CA 94538.

What a Plan Is (and Is Not)

Each Plan is a paid protection plan offered as an add-on at purchase or, when available, at renewal. KidCare is designed for LunchEAZE Junior units that are likely to experience everyday accidental damage in active households; CrewCare is designed for LunchEAZE Core, Pro, and XL units that travel with you through the workday.

A Plan is not a manufacturer's warranty. It does not replace, extend, or modify the standard Limited Product Warranty that comes free with every new LunchEAZE product. The Limited Warranty continues to cover manufacturing defects for one year on its own terms.

The Plans exist to fill the gap between the Limited Warranty (which excludes accidental damage) and the realities of everyday use. They cover some — but not all — of those accidental events.

Coverage Period

Plan coverage begins on the date of delivery of the covered unit and remains active for the term selected at purchase. A Plan may be renewed annually at our discretion. Coverage applies only while the Plan remains active and paid in full.

If a Plan lapses (for example, if a renewal payment fails and is not cured), coverage ends as of the lapse date, and any damage occurring after that date is not covered, even if the damage is reported later.

What a Plan Covers

While a Plan is active, it covers accidental damage to the covered unit's base unit and its internal battery resulting from everyday use, including:

• Drops, falls, and other impact-related breakage
• Spills, splashes, or other minor liquid contact that causes damage
• Structural damage caused by ordinary misuse that affects device operation

If your covered unit is damaged in any of the above ways while its Plan is active, we will service it through our standard warranty service process, as described below.

What a Plan Does NOT Cover

A Plan does not cover, and we are not responsible for, any of the following — and the underlying Limited Product Warranty does not cover these either:

1. Lost, misplaced, stolen, or confiscated products.
2. Damage caused intentionally, maliciously, or through gross negligence. Repeatedly throwing the device, intentionally submerging it in water, or other clearly intentional acts are not covered.
3. Damage due to fire, flooding, hurricanes, earthquakes, or other natural disasters.
4. Consumable items and accessories — meal containers, lids, chargers, insulated bags, ice packs, utensil sets, and similar — unless a specific promotional offer at the time of your Plan purchase included them in writing.
5. Cosmetic scratches, dents, or discoloration that do not affect functional operation.
6. Damage caused by chargers, containers, or other accessories not supplied or certified by us. Use of such items does not, by itself, void Plan coverage for unrelated incidents — but damage that results from using such items is not covered.
7. Damage that occurred before the Plan became active, including damage existing at the time the Plan was purchased.
8. Property damage or personal injury arising from use of the product. The allocation of risk for those harms is governed by our Terms of Service, particularly Sections 9, 14, and 15.
9. Software- or platform-related issues outside our control.
10. Use in any commercial, industrial, healthcare, transportation, military, public-safety, or other non-personal context without our express prior written authorization. An individual bringing their own covered unit to their workplace for their own meals is personal use.

We may decline claims that we determine in good faith were caused intentionally, were excluded under the terms above, or were misrepresented in the claim.

How to Make a Claim

The claim process is the same as for warranty service:

1. Contact us at Support@Luncheaze.zendesk.com while the Plan is active. Include your order number, the date of the incident, a description of what happened, and your contact information.
2. Provide photographic or video evidence that clearly shows the entire product and the affected area. Cropped, zoomed-in, or partial images alone may be rejected.
3. Do not discard damaged components until instructed by a LunchEAZE Support representative.
4. Wait for a Return Authorization (RMA) before shipping anything back. Once your claim is approved, we will send you instructions to complete it.

Shipping and inspection. Shipping and inspection work the same way as for warranty service under the Limited Product Warranty. If we determine the damage is not covered by the Plan, we may contact you about the service fee described in the Limited Product Warranty.

Our Remedy Under a Plan

If we determine that a Plan-covered event occurred, we will service your product through our standard warranty service process, subject to the claim limit in Plan-Specific Terms, at our sole option and on the same terms as warranty service under the Limited Product Warranty.

This is your sole and exclusive remedy under a Plan, subject to any non-waivable rights you have under applicable law. A Plan does not pay cash compensation in lieu of service.

Plan-Specific Terms

• Plan fees are not refundable except as required by applicable law or as part of an order cancellation, or a return of the covered unit, made within the standard return window described in Returns & Shipping.
• Claim limit. Each Plan covers up to two (2) approved claims per plan term. Once a second claim has been approved, the Plan's coverage ends for the remainder of that term. This limit applies to Plans purchased on or after September 29, 2026.
• Replacement units. If we replace your covered unit under a Plan, the replacement becomes the covered unit for the remainder of the original plan term. A replacement does not start a new plan term or reset the claim limit.
• Plans are non-transferable. Coverage applies only to the covered unit and original purchaser identified at the time of Plan purchase.
• We may modify the Plan terms or discontinue offering either Plan to new customers at any time. Changes will not retroactively reduce coverage for Plans purchased before the change.
• Availability not guaranteed. Extended warranties and protection plans may not always be an available option, and we may decline to renew at our discretion.
• Implied warranties for the underlying product are governed by the Limited Product Warranty. A Plan is an add-on service contract and does not by itself create or extend any implied warranty.

Changes to This Policy

We may update this policy from time to time. When we make material changes, we will:

• Update the Last Updated date at the top;
• Post the revised policy on this page; and
• For material changes that affect your rights, notify you by a prominent notice on the Site at least 30 days before the change takes effect, where feasible.

The version of this policy in effect on the date you purchased your Plan will govern that Plan's term. Future changes do not retroactively reduce protections you had when you bought the Plan.

Contact Us

For questions about KidCare or CrewCare or to file a claim, contact us at:

ReliantEMS Corp 47366 Fremont Blvd Fremont, CA 94538 Support@Luncheaze.zendesk.com

Related policies:

• Limited Product Warranty — the free 1-year manufacturer's warranty that comes with every LunchEAZE.
• Returns & Shipping — our 30-day return window and shipping/delivery practices.
• Terms of Service — overall terms governing your purchase and use of LunchEAZE products.