Troubleshooting

General

My LunchEAZE is frozen or unresponsive

You need to factory reset your LunchEAZE.

Perform a factory reset by following these instructions, click here.

If your unit is frozen and not responding to buttons, it'll need to be shut off by unplugging the battery or using a paperclip on the small hole located near the buttons (available on Lite models and some Original models in 2023)

This most likely happened because of the Message feature within the app. There is a known bug that may freeze your LunchEAZE if your message exceeds 14 characters. We are working on solving this. Until then, be careful with message length!

Factory Reset Instructions

To perform a factory reset, simply hold the green POWER button until the counter on the screen reaches 0, and hold down the ENTER button while holding down POWER at the same time. Hold both buttons down for 5 seconds, then release. The unit will be factory reset.

Video instructions here

This will solve most issues.

My LunchEAZE did not start heating automatically

Ensure that you are turning LunchEAZE on before the time that it is automatically supposed to start heating (2 hours prior to your set mealtime). Ensure that all settings are correct including your mealtime and current clock. Double check to make sure you correctly set the AM or PM. 

My food is not hot

Ensure that your desired max temperature is set correctly and that you are allowing the full 2 hour heating process to complete. For best results, keep your LunchEAZE inside the insulated bag. The volume and type of food may produce different results. For example, thick soup will take longer to heat.

My screen is black but the green light stays on

LunchEAZE automatically goes into sleep mode until it is ready to begin heating. Try pressing any of the buttons. The screen should turn back on.

My screen is white when I turn it on

• Press and hold the power button for 10 seconds, and release. The unit should shut off.
• Turn it back on. In most cases, this will fix the issue. 

Battery and Charging

Replacing or re-inserting the battery
My unit isn't charging, or is turning off by itself

Follow the instructions for replacing or re-inserting the battery to fix any charging issues. There are a few things you can check for when charging:

• When the charger is plugged into the unit, the battery icon at the bottom right of the screen should have a small “+” sign appear next to it. If it doesn’t appear, your charger might not be inserted correctly, or the wire might be damaged.

• If the unit appears to charge with the “+” sign, but you find that it isn’t charging all the way, or it is turning off on its own or while heating, it could be a loose battery terminal. Follow the instructions above to reset the battery.

Troubleshooting LunchEAZE Lite

How to reset your LunchEAZE Lite

To shut a frozen unit down: Take a paperclip or pin and insert it into the small hole right above the "ENTER" button. Press into it and hold until screen is shut off. 
Then, perform a factory reset by following these instructions, click here.

 

My Lite did not start heating automatically

Ensure that you are turning LunchEAZE on before the time that it is automatically supposed to start heating (2 hours prior to your set mealtime). Ensure that all settings are correct including your mealtime and current clock. Double check to make sure you correctly set the AM or PM. 

My food is not hot

Ensure that all of your settings are correct and that you are allowing the full 2 hour heating process to complete. For best results, we recommending keeping LunchEAZE Lite inside an insulated bag. Insulated lunch bags are available here. The volume and type of food may produce different results. For example, thick soup will take longer to heat. If your unit is not going above a certain temperature despite proper settings, contact us.

My screen is black but the light stays on

LunchEAZE Lite automatically goes into sleep mode until it is ready to begin heating. Try pressing any of the buttons. The screen should turn back on.

App Issues

Bluetooth won't connect

Make sure you are connecting via the LunchEAZE app and NOT through your phone settings.

Check the Bluetooth icon on the bottom right of the screen. If it’s blue, it’s already connected to something and won’t be found by the app.

Minimizing your app sometimes leaves the unit connected in the background, and sometimes will not connect again. Completely close out of the app, or restart the LunchEAZE unit.

If the bluetooth icon on the LunchEAZE screen is red, it is ready to connect.