Having trouble? Select your model.
My unit does not turn on
There are a few basic things we can try:
1- Try turning it on while it is plugged in, to see if it makes a difference.
2- If it turns on while plugged in, but not when unplugged, try to reset the battery – remove the 4 screws on the bottom of the product to reveal the battery chamber. Unplug the battery for 30 seconds, and plug it back in.
My unit does not charge
thatLet’s try a few things.
First we’ll check the power adapter that goes into the wall. It should have a blue light that turns on at all times. If that blue light NEVER turns on, your charger is faulty. If it turns on when not connected to LunchEAZE, but turns off when it does connect, there could be something wrong with the charging port on the back of your LunchEAZE.
If your charging adapter is working properly, inspect the LunchEAZE. When you plug it in, the Charging icon on the front will turn blue. That means it is charging. When it changes to green, charging is complete.
Inspect the charging port for any debris or damage. Does the barrel of the port look clear from any obstructions? Is there any metal touching the center pin of the charger?
My charging light flashes blue and green
This is an easy fix! In certain situations, the battery pauses charging to maintain its health. It simply needs to be reset. Here’s how to fix it:
1- Unplug your LunchEAZE.
2- Wait overnight with everything unplugged, and then try plugging it in again.
3- The charging light will briefly flash green, then it’ll turn blue and charge as normal.
Didn’t work? Try it again, but with the battery unplugged. If that does not work, please visit this page and fill out the form and we’ll be able to repair or replace your unit.
My charger won't fit into the port.
Don’t force it!
Unplug the charger, and check for any debris in the port itself.
There is a small metal tab that helps establish a secure connection to the charger. If you insert your charger at an angle, you may risk hitting this tab.
Please plug your charger in straight, and keep it gentle. If you still cannot get it to fit, please contact us.
My food is warm, not hot.
Here’s a few important tips:
1- Use the insulated bag. It’s completely safe to heat up while inside the bag, and it significantly enhances the performance.
2- Use the automatic heating timers, not Manual Heating. Allowing a full 2 hours of preheating will help thoroughly heat your meal.
3- If using frozen food, we highly recommend letting it thaw in the fridge the night before.
4- For dry or rigid foods like nuggets or frozen rice, add a sprinkle of water to the bottom of the container. This helps build steam, which will enhance the heating process.
The front display window fogs up
Don’t worry – it clears, and it won’t damage the electronics.
The protective film on the front of your LunchEAZE can fog up when heating up in certain environments. After it cools, the fog will disappear.
My container doesn't latch well
The latch on the lid can relax over time, but there’s an easy fix. Check this video out for a quick guide.
https://www.youtube.com/watch?v=0pjQZ5SwkuU&ab_channel=LunchEAZE
My container lid is sucked inward
This happens when the food chamber gets extremely hot, and then the steam inside condenses. This creates some suction, which pulls the lid down.
To open a container lid that has been sucked down this way, you will need to try to get one corner open. Once the airtight seal is opened, the suction will release.
Your container lid is not damaged – it will relax and mostly return to its original shape.
My unit does not turn on
There are a few basic things we can try:
1- Try turning it on while it is plugged in, to see if it makes a difference.
2- If it turns on while plugged in, but not when unplugged, try to reset the battery – remove the 4 screws on the bottom of the product to reveal the battery chamber. Unplug the battery for 30 seconds, and plug it back in.
My unit does not charge
thatLet’s try a few things.
First we’ll check the power adapter that goes into the wall. It should have a blue light that turns on at all times. If that blue light NEVER turns on, your charger is faulty. If it turns on when not connected to LunchEAZE, but turns off when it does connect, there could be something wrong with the charging port on the back of your LunchEAZE.
If your charging adapter is working properly, inspect the LunchEAZE. When you plug it in, the Charging icon on the front will turn blue. That means it is charging. When it changes to green, charging is complete.
Inspect the charging port for any debris or damage. Does the barrel of the port look clear from any obstructions? Is there any metal touching the center pin of the charger?
My charging light flashes blue and green
This is an easy fix! In certain situations, the battery pauses charging to maintain its health. It simply needs to be reset. Here’s how to fix it:
1- Unplug your LunchEAZE.
2- Wait overnight with everything unplugged, and then try plugging it in again.
3- The charging light will briefly flash green, then it’ll turn blue and charge as normal.
Didn’t work? Try it again, but with the battery unplugged. If that does not work, please contact us.
My charger won't fit into the port.
Don’t force it!
Unplug the charger, and check for any debris in the port itself.
There is a small metal tab that helps establish a secure connection to the charger. If you insert your charger at an angle, you may risk hitting this tab.
Please plug your charger in straight, and keep it gentle. If you still cannot get it to fit, please contact us.
My food is warm, not hot.
Here’s a few important tips:
1- Use an insulated bag or Cooler. It’s completely safe to heat up while inside the bag, and it significantly enhances the performance.
2- Use the automatic heating timers, not Manual Heating. Allowing a full 2 hours of preheating will help thoroughly heat your meal.
3- If using frozen food, we highly recommend letting it thaw in the fridge the night before.
4- For dry or rigid foods like nuggets or frozen rice, add a sprinkle of water to the bottom of the container. This helps build steam, which will enhance the heating process.
My container doesn't latch well
The latch on the lid can relax over time, but there’s an easy fix. Check this video out for a quick guide.
https://www.youtube.com/watch?v=0pjQZ5SwkuU&ab_channel=LunchEAZE
My container lid is sucked inward
This happens when the food chamber gets extremely hot, and then the steam inside condenses. This creates some suction, which pulls the lid down.
To open a container lid that has been sucked down this way, you will need to try to get one corner open. Once the airtight seal is opened, the suction will release.
Your container lid is not damaged – it will relax and mostly return to its original shape.
Guide coming soon - please visit the Getting Started page for setup videos and guides.
