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LunchEAZE Exchange Policy

Effective Date: September 25, 2026 Last Updated: September 25, 2026

This page describes how exchanges work for orders purchased directly from LunchEAZE.com. An exchange lets you send back items from a delivered order and receive different items in their place.

Exchanges are offered at our discretion. They are separate from our Return Policy and our Limited Product Warranty, and this policy does not change either of them. If you would like a refund instead, see our Return Policy. If your product is not working, see our Limited Product Warranty.

If you have any questions, contact us at Support@Luncheaze.zendesk.com.

Table of Contents

  1. Eligibility
  2. How to Request an Exchange
  3. What You Pay
  4. Inspection and Shipping of Your New Items
  5. Refunds
  6. Cancelled Exchanges
  7. Changes to This Policy
  8. Your Legal Rights
  9. Contact Us

Eligibility

  • An exchange may be requested for eligible items in an order purchased directly from LunchEAZE.com, within 30 days of the date of delivery of that order.
  • The following are not eligible for exchange: gift cards, services and protection plans, and items not purchased directly from LunchEAZE.com.
  • Items shown as unavailable or on backorder cannot be selected as new items.
  • If your order has not shipped yet, you may be able to change it from our Contact Us page instead.

LunchEAZE may decline any exchange request at our discretion, including where an order, item, or shipping address is not eligible.

How to Request an Exchange

  1. Go to returns.luncheaze.com/exchange within 30 days of delivery and look up your order with your order number, email address, and ZIP code.
  2. Choose what you are sending back, the condition of each item, and the new items you would like. The amount due is shown before you pay.
  3. Pay the amount due. Your return label is shown on screen and emailed to you.
  4. Pack every item you selected, with all parts and accessories originally included, and ship it promptly using the label we provide.

What You Pay

  • Shipping both ways. You pay for shipping your items to us and for shipping your new items to you. Shipping charges are shown before you pay and are non-refundable.
  • Price difference. New items are priced at the current LunchEAZE.com price. Items you send back are credited at the price you paid for them, subject to inspection. If your new items cost more, the difference is included in the amount due.
  • Refundable condition hold. A condition hold is collected when you submit your request (or held back from any credit owed to you) and is shown before you pay. Depending on the condition of the items you send back, LunchEAZE may keep part or all of the condition hold.
  • Missing parts. If a returned item arrives without a part that came with it (for example, the charger, meal container, or insulated bag), the current LunchEAZE.com price of the missing part may be deducted from any amount owed to you or charged to you.

Inspection and Shipping of Your New Items

Every returned item is inspected when it arrives. Your new items ship after your return has been received and inspected, and only once any balance due has been paid.

Refunds

Any amount due back to you under this policy, including any part of the condition hold that is not kept, is refunded to the original payment method after inspection. Refunds typically appear within 5–10 business days after they are issued, depending on your bank or card issuer.

Cancelled Exchanges

LunchEAZE may cancel an exchange before your new items ship — for example, if your return is not shipped within a reasonable time, the items received are not eligible, or a new item becomes unavailable. If we cancel an exchange, we will refund the amounts you paid for it, less non-refundable shipping charges. If we have already received your returned items, we may process them under our Return Policy or send them back to you, at our discretion.

Changes to This Policy

We may update this Exchange Policy from time to time. When we do, we will update the Last Updated date at the top and post the revised policy on this page. The version of this policy in effect on the date you submit your exchange request applies to that exchange.

Nothing in this policy limits any rights you may have under applicable law, including consumer protection laws that cannot be waived by agreement.

Contact Us

To start an exchange, visit returns.luncheaze.com/exchange. For questions about this policy, contact us at:

ReliantEMS Corp 47366 Fremont Blvd Fremont, CA 94538 Support@Luncheaze.zendesk.com

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